Please notify our office as soon as possible if you are feeling sick so we can reschedule your appointment for the health and safety of our staff and other patients.
Your appointments are very important to all members of our team at Ona Skincare. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hours prior to appointment time will result in a charge of 50% charge of the reserved service amount.
Failure to show up for your appointment will result in a full charge of the reserved service amount. If this is a series or membership that service benefit will be deducted for the missed appointment.
For Botox and injectable filler appointments, a $100 no show fee will be charged